Please note that by using Umoja & Co. you agree to comply with the following terms and conditions.
Any information you give to Umoja & Co. will be handled with the utmost care. We will only use the information provided lawfully. We will only email you in the future if it is directly relevant to an order or if you have signed up to our newsletter. We do not store credit card details nor do we share customer details with any 3rd parties.
All items are subject to availability. We will inform you as soon as possible if the goods ordered are no longer available.
All items can be returned or exchanged if they have not been used. If you wish to return an item, you must contact us within 7 days of receiving the parcel by email at email@example.com. All goods returned must be as new, unused and in their original packaging. Upon return, the goods will be inspected and a refund made within 14 days.
To return a product to us:
1. Contact us by email at firstname.lastname@example.org within 7 days of receiving the parcel. Include your name, address and the order number. Do not send anything until you have confirmation from us.
2. Pack all items with your invoice in their original packaging. Ensure that the packaging is secured, as we will not be able to make a refund for items damaged in return transit.
3. Address will be provided at this point via email.
4.We are not liable for lost return parcels. Therefore we recommend that you obtain a copy of the waybill in case the parcel fails to reach us. We strongly advise you to insure the package in case it is damaged in transport.
5. Once received, we will inspect the goods within 3 business days and if their condition matches our requirements (that is: “as new, unused and in their original packaging”), refund will be made within 14 business days. We will send you an email confirming your exchange will be made within 14 business days.
6. Please note that any return shipping costs will be covered by you.
Cancellation of order
Cancellation of orders should be made within 24 hours of order confirmation online. A later cancellation may not be possible, since we endeavor to ship the goods immediately.
Changes to terms
These terms are subject to change without prior notice